Stakeholder Grievance & Resolution Portal

Making a Report: Our Commitment to Fairness and Safety

At The Green Collective SG, our community is built on trust, shared values, and mutual respect. We are dedicated to maintaining an ecosystem—across our physical retail floors, digital spaces, and supply chain—where every retail team member, corporate staffer, brand partner (Kaki), and conscious consumer feels safe, valued, and respected.

If you witness or experience any behavior that compromises this commitment—including discrimination, harassment, unfair operational treatment, unsafe working conditions, or a breach of our Justice, Equity, Diversity & Inclusion (JEDI) principles—we want to know immediately.

How the Grievance Process Works

To ensure absolute fairness, your report is handled through a structured, dedicated email and safe pathway managed by our designated Grievance Officer.

• Step 1: Secure Submission

  You can submit your concern through our secure form. You have the option to submit entirely anonymously or include your contact details if you would like direct updates.

• Step 2: Identity Masking & Privacy

  Your report goes directly to our Grievance Officer's dedicated inbox. To eliminate personal bias or operational friction, your identifying details are completely redacted before the core facts are shared with company directors for review.

• Step 3: Objective Review & Resolution

  We take every report seriously. The Grievance Officer will investigate the matter impartially and implement corrective actions within a target timeline of 14 business days.

🛡️ Our Strict Non-Retaliation Guardrail:

The Green Collective SG enforces a strict zero-tolerance policy against retaliation. No employee, contractor, or brand partner will ever face professional, operational, financial, or social penalties for speaking up or raising a genuine concern in good faith.

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Our dedicated email address: voices@thegreencollective.sg